Service Documentation - Creates and verifies customer, equipment and technical information captures specific data using required service tools follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Learns new and existing Cummins processes, systems and practices Single Skill/Single channel support (Chat/Email/Phone)Įscalates non-routine issues, providing documentation though process
Provide prompt assistance to customers though limited forms of media.
This entry-level position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries and under direct supervisionĭocument customer inquiry information within appropriate Cummins systems.
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